PPK365 Privacy Policy – How We Protect Your Personal Data

1. Who We Are

PPK365 (referred to in this policy as "PPK365", "we", "us" or "our") operates the online betting and casino platform available at ppk365.win and through the PPK365 mobile app. This Privacy Policy applies to all users of the platform — including visitors who browse without registering, registered account holders, VIP members and app users.

This policy explains what personal data we collect, why we collect it, how we use it, who we may share it with and what your rights are. If you have questions about anything in this policy, our support team is available through live chat on the platform or by email.

By registering an account or using the PPK365 platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

We collect personal information in a few different ways depending on how you interact with PPK365. Here is a breakdown of the main categories:

We do not collect sensitive personal data such as biometric information, health records or political affiliations. We do not purchase data from third-party data brokers.

3. How We Use Your Data

We use your personal data only for legitimate purposes connected to operating the PPK365 platform. The main uses are:

• Account management: Creating and maintaining your account, processing your login and managing your session securely.
• Payment processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests to your registered payment method.
• Identity verification: Confirming your identity before processing your first withdrawal or when required by our fraud prevention processes.
• Platform security: Detecting and preventing fraud, money laundering, multiple accounts and other prohibited conduct outlined in our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes and maintaining records of correspondence for quality and training purposes.
• VIP and loyalty programme: Calculating your VIP tier, tracking point accumulation and applying tier benefits such as cashback and withdrawal priority.
• Platform improvement: Analysing aggregate usage data (not personally identifiable) to understand how players use the platform and identify areas for improvement.
• Communications: Sending you important account notifications such as deposit confirmations, withdrawal updates, security alerts and changes to our policies. We may also send promotional communications about bonuses and offers — you can opt out of marketing messages at any time.

4. Legal Basis for Processing

We process your personal data on the following legal grounds depending on the type of processing involved:

• Contract performance: Processing necessary to operate your account, process transactions and deliver the services you signed up for is done on the basis of contractual necessity.
• Legal obligation: Identity verification, anti-money laundering checks and record-keeping for financial transactions are carried out to comply with applicable legal and regulatory requirements.
• Legitimate interests: Fraud detection, platform security, abuse prevention and aggregate analytics are carried out based on our legitimate interest in operating a secure and well-functioning platform.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent. You can withdraw consent at any time.

5. Payments & Financial Data

PPK365 processes all transactions in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast or bank transfer, your payment details are handled by the relevant payment processor. We receive confirmation of successful transactions but do not store complete payment credentials on our own systems.

Transaction history — including deposit amounts, dates, withdrawal requests and their status — is stored in your account records. This data is kept for the period required to operate your account and for legal compliance purposes related to financial record-keeping.

PPK365 does not accept deposits from payment sources that are not registered in the account holder's own name. This requirement is part of our commitment to preventing financial fraud and protecting our users.

6. Identity Verification

PPK365 verifies the identity of account holders before processing withdrawals and in other circumstances where verification is required for security or compliance purposes. This process involves collecting and reviewing copies of government-issued identity documents.

Documents submitted for verification are processed securely. We use identity verification partners who are bound by data processing agreements and are required to handle your documents in accordance with applicable data protection standards.

Verification documents are not stored longer than necessary for the purpose for which they were submitted and are securely deleted once no longer required. If verification is unsuccessful or you are unable to provide acceptable documents, your account may be restricted pending resolution.

If you have questions about the verification process or the status of a verification request, contact our support team through live chat. The team is available around the clock and familiar with the standard documents accepted from Pakistani players.

7. Sharing Your Data

We share your personal data with third parties only where necessary for the operation of the platform or where required by law. We do not sell your data. The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the transaction data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party verification services that process identity documents on our behalf to confirm account holder identity.
• Fraud prevention and security services: Services that help us detect suspicious activity, prevent multiple accounts and identify potential abuse of the platform.
• Technology infrastructure providers: Cloud hosting and platform infrastructure providers that store and serve platform data. These providers are bound by data processing agreements and may not use your data for their own purposes.
• Legal and regulatory authorities: Where required by applicable law or by a valid legal order, we may be required to disclose account or transaction data to relevant authorities.

All third parties who process personal data on our behalf are required to maintain appropriate security standards and use the data only for the purposes for which it was shared.

8. Data Retention

We retain personal data for as long as is necessary for the purpose for which it was collected and for any additional period required by applicable legal and financial record-keeping obligations.

• Active accounts: Data is retained for the duration your account remains active on PPK365.
• Closed accounts: Following account closure, we retain core account information and transaction records for the period required under applicable financial and anti-money laundering regulations. This is typically several years from the date of the last transaction.
• Identity documents: Retained for the minimum period necessary for verification and compliance purposes, then securely deleted.
• Support communications: Chat and email records are retained for a reasonable period to support dispute resolution and quality monitoring, then deleted.

When data is no longer required to be retained, it is securely deleted or anonymised so that it can no longer be attributed to a specific individual.

9. Data Security

PPK365 takes the security of your personal data seriously. We maintain technical and organisational measures designed to protect your information against unauthorised access, loss, alteration or disclosure. These measures include:

• Encrypted connections: All data transmitted between your device and PPK365 is protected using TLS/SSL encryption. This applies to the website, mobile app and all API communications.
• Access controls: Access to personal data is restricted to personnel who require it to perform their role. We apply the principle of least privilege — nobody has broader access than their job requires.
• Secure storage: Account data and financial records are stored on secured infrastructure with access logging and intrusion monitoring.
• Two-factor authentication: 2FA is available for all PPK365 accounts and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised account access even if login credentials are compromised.
• Regular security reviews: We conduct periodic reviews of our security controls and respond promptly to any identified vulnerabilities.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, contact our support team immediately to have your password reset and account reviewed.

10. Cookies & Tracking

PPK365 uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Here is a plain explanation of how we use them:

• Essential cookies: Required for the platform to function. These manage your session, keep you logged in and ensure pages load correctly. You cannot opt out of essential cookies without opting out of using the platform itself.
• Performance cookies: Used to understand how players navigate the platform — which pages are visited most, where errors occur and how long sessions last. This data is aggregated and not personally identifiable.
• Functionality cookies: Remember your preferences such as language settings, preferred bet stake increments and notification preferences.

You can manage cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies, although blocking essential cookies will affect the platform's ability to function correctly.

11. Your Rights

You have rights over your personal data. Here is what those rights mean in practical terms for PPK365 users: